Maintained continuity across two phases
I kept the delivery history, client priorities and unresolved decisions visible as the product moved from Phase 1 into Phase 2.
Case study 08
Access to services · Digital implementationLCLegal Connect
My roleProject Manager across Phase 1 and Phase 2
Improving how people connect with legal information and services.
Across many African contexts, legal services can be difficult to find and navigate. Legal Connect is an online marketplace designed to make it easier for people to identify and work with legal professionals.
RoleProject Manager across Phase 1 and Phase 2
OrganisationAccede
DeliveryTwo project phases
ProductOnline legal marketplace
The brief
01Across many African contexts, legal services can be difficult to find and navigate. Legal Connect is an online marketplace designed to make it easier for people to identify and work with legal professionals.
The delivery challenge
02The product responded to an access-to-justice challenge: people need a clearer route to trusted legal professionals and information, while legal providers need a credible way to offer their services online.
Delivery across two phases required continuity between client priorities, product decisions, cross-functional execution, quality review and closeout.
My delivery scope
03- Led planning across both project phases
- Coordinated the client and cross-functional team
- Tracked delivery, decisions and dependencies
- Supported quality review and issue resolution
- Maintained visibility through closeout
- Connected user needs to implementation priorities
What I led
From intent to delivery.
The decisions and delivery moves that kept the work useful, aligned and accountable.
Connected requirements to delivery
I translated the client’s priorities into coordinated work across product, design, engineering and quality assurance.
Kept review close to implementation
Regular reviews helped the team surface questions and quality concerns while there was still time to act.
Led the route to closeout
I maintained ownership of delivery tracking, quality review and the work required to close both phases responsibly.
Product experience
A closer look at the digital experience delivered with the cross-functional team.
Evidence of delivery
What the work produced.
Confirmed programme, participation and product outcomes.
Planning and coordination led across two delivery phases
Client priorities connected to cross-functional execution
Quality review and issue tracking maintained
Project closeout coordinated across both phases
What this demonstrates
Multi-phase digital implementationAccess-to-services product deliveryClient and stakeholder coordinationQuality reviewAccountable closeout
The lasting point
The work was not only to build an interface, but to make a trusted service easier to navigate.
A digital marketplace only feels simpler to the user when the delivery team has done the hard coordination behind it.